We offer a 100 Percent Satisfaction Guarantee. If you are not completely satisfied with your purchase you may return any unused merchandise except Solid State Drives, for any reason, for a prompt refund. You need to know the following: You have up to 30 days from the ship date to initiate your return for a Return Merchandise Authorization ("RMA"). For refund, you have up to 7 days to initiate the RMA process. We must receive your item within 30 days from the ship date. After 7 days, all products can only be returned for new replacements. If we receive it after 30 days, your items will be shipped back to you. All costs related to return shipping must be paid by the customer. Shipping is not refundable unless damaged or defective. Please allow 14 days for us to process your return after we have received your items. When we receive your items, we will reimburse your credit card for a refund minus the original shipping charge. To qualify for a refund, ALL items must be returned in their original condition. Do not mark or deface the merchandise in any manner. If so occurred, we will not accept returns. Customer Service Phone: 408-856-0808 Fax: 408-856-0512 Email: rma@wintecind.com Return Address for RMA: 675 Sycamore Dr., Milpitas, CA 95035