All timepieces purchased from TheWatchery.com (except special order* items, and item shipped outside of the United States**) may be returned in their original, unused condition for a full refund of the purchase price*** (minus our actual shipping costs (minimum $19.95)) or store credit for an exchange. All original factory tape, plastic protectors and stickers must be intact and never removed. All shipping and handling costs in connection with returns are the responsibility of the customer. If you would like to return a watch please contact us for the mailing address. In order to process your return, you must include our return form. Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized (and even if it is unworn but the plastics/tags have been removed) we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn (or the plastics/tags have been removed). We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing. Please note: 1. All returns must have a pre-assigned Return Authorization No. (RA#) from The Watchery. Please contact us prior to your return for your RA#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused. 2. All products must be returned in their original unworn condition (with the the bracelet, strap or clasp never sized) including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch. 3. All returns and exchanges are subject to an inspection by the Returns Department to ensure that the watch is unworn, still with its original tags, plastics, box and manual, before we can process your refund or exchange order. 4. The order must be returned within 30 days from the date of delivery. If the watch is a gift and you are in need of an extension please contact us prior to purchasing. 5. Returns will be credited in full minus the actual shipping cost** 6. Credit will be issued in the same form as payment received. 7. Returns must be shipped via prepaid insured traceable delivery (for e.g. UPS or FedEx) Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount please use an alternate shipping method. 8. The tracking number for your return must be emailed to us upon shipment. *If your watch is special order, you will be notified before it is shipped out. **All items shipped to any address outside the United States are considered a final sale and cannot be returned. ***American Express and Discover Card orders are subject to a 3% restocking fee. Address: The Watchery Returns Dept. 12 Boerum St. Brooklyn NY 11206 Phone: 866-843-9282 Ext 2 Email: info@thewatchery.com