FAQs
Frequently Asked Questions
Products
- The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
- Can NeweggMall.com inform me if and when it will carry an item not currently in stock on the website?
- Can NeweggMall.com Customer Support agents physically obtain a product and describe it to me?
- How can I obtain a price or shipping quote from NeweggMall.com?
- Does NeweggMall.com offer any technical support or advice?
Payment
- Why must NeweggMall.com verify my shipping address?
- Does NeweggMall.com know specifically why my credit/debit card was declined?
- What payment methods does NeweggMall.com accept?
- Does NeweggMall.com offer any type of reseller or dealer discount program?
- Is the NeweggMall.com website secure? What type of security features are utilized to safeguard my information?
- Does NeweggMall.com sell or release my personal information?
- How do I contact Customer Care regarding my account?
- How do I identify phisher or spoofed e-mails from NeweggMall.com?
Ordering
- Does NeweggMall.com accept phone, fax, email or snail mail orders?
- I didn't see an order confirmation page. Was my order submitted successfully?
- I think I may have inadvertently placed a duplicate order. What should I do now?
- After I submit an order with Neweggmall.com, how will I be advised of the order's progress?
- How can I check my NeweggMall.com order status online?
- I checked my order status online and was advised that my order has been voided. Why?
- Can I add, change or remove items from my order after it's already been submitted?
- How long does it generally take to process an order?
- Can I reactivate an order that has been voided/cancelled?
- How do I change my NeweggMall.com login ID?
- Is the NeweggMall.com website secure? What type of security features are utilized to safeguard my information?
- Does NeweggMall.com sell or release my personal information?
- I am experiencing trouble with my Cart. What can I do?
- Does NeweggMall.com offer a paper catalogue?
- What happens if an item is backordered?
- What should I do if an item is missing from my order?
- Can I pre-order or backorder a product that is currently out-of-stock?
- Can NeweggMall.com use registered mail for my APO/FPO order?
- Can NeweggMall.com Customer Support agents physically obtain a product and describe it to me?
- How do I use NeweggMall.com's Cart?
- I've previously ordered an item(s) that had a Quantity Limit restriction. When can I order more?
- How do I redeem a valid Newegg Mall promotion code?
Contact
- How do I contact NeweggMall.com?
- What information will I be expected to provide NeweggMall.com when I call?
- Does NeweggMall.com have a walk-in store or a will-call facility where I can physically pick-up my order?
RMA
- What is the standard return policy for NeweggMall.com products?
- What is the difference between a Return Policy and a Manufacturer's Warranty?
- How do refunds/credits work? How is a refund/credit applied? Does NeweggMall.com offer in-store credit?
- Who provides the lifetime warranty coverage mentioned in some NeweggMall.com item descriptions?
- Is it mandatory to have an RMA number in order to return a product to NeweggMall.com?
- Can I obtain an RMA for Consumable Items (deodorants, candles, make-up) using NeweggMall.com's online RMA system?
- The tracking number for my return confirms that the merchant has received my returned product, but the RMA Status page still does not show that it has been received. What now?
Shipping
- How do I get my tracking number?
- My tracking number is not working. What should I do?
- Does NeweggMall.com pay the return shipping cost for defective merchandise?
- Does NeweggMall.com ship internationally?
- If your order was damaged or tampered with while in transit, please contact Customer Service at (888) 863-1688 within 3 business days of delivery. However, if your order was lost while in transit, please contact the merchant within 7 business days of not receiving your order.
